One Accountable Operator for Multi-Location & Mid-Market Growth.
If your last agency staffed your account with juniors, scattered the work across tools that don't talk, and disappeared between invoices — that's the problem we exist to fix. SMRTLV runs your growth as a system, with senior accountability, defined SLAs, and reporting your committee can actually trust.
Procurement-ready · Defined SLAs & QBRs · CRM & marketing-automation integration · NDA & DPA on request · US-wide.
Senior, Hands-On, System-Driven — Not a Junior-Staffed Agency
Most agencies sell you a strategist and deliver a coordinator. We do the opposite: a senior operator owns your account directly, the work runs on documented systems instead of someone's memory, and every dollar is traceable to an outcome. Built for multi-location operators, mid-market companies, and the VPs and procurement teams who have to defend the choice internally.
Multi-location & multi-brand
Per-location landing pages, location-level SEO and reporting, and consistent brand governance across markets — managed as one program, not a folder of disconnected sites.
Procurement-ready
We work inside your purchasing process: MSA, defined SLAs, vendor security questionnaires, NDA and DPA before any data changes hands. No surprises for legal or finance.
Reporting your committee trusts
An agreed reporting cadence, quarterly business reviews, and dashboards that tie spend to pipeline — so the people who didn't sign the contract can still see the value.
One point of accountability
A dedicated, senior account lead owns the relationship and the results. You always know who to call, and they have the authority and context to act.
Custom Isn't an Afterthought — It's a Defined Process
"Custom — let's scope it" usually means "we don't have an answer." Here it means a real, structured engagement: a dedicated account lead, defined SLAs, an agreed reporting cadence with quarterly business reviews, and scope mapped to your locations, brands, and KPIs.
Scope
We map your locations, brands, systems, and KPIs — and define what success looks like in writing before anything is signed.
Contract
MSA, defined SLAs for response and turnaround, NDA and DPA as needed, and vendor questionnaires completed for procurement.
Build & Run
We stand up the systems, integrate with your existing stack, and run the program on a defined cadence with a senior lead accountable.
Report & Review
Agreed reporting cadence plus quarterly business reviews (QBRs) that tie activity to pipeline and outcomes — and reset priorities.
We Integrate With the Stack You Already Run
You shouldn't have to rip out the systems your team depends on. We connect to and operate within your existing CRM, marketing automation, analytics, data, and identity stack. We're practitioners who work in these systems every day — not certified-partner badges.
CRM & marketing automation
We integrate with the CRM and marketing-automation platform you already run — connecting lead capture, routing, and attribution so pipeline data lives where your team works.
Analytics & data
Clean event tracking and source attribution that flows into your analytics, data warehouse, or BI layer — so reporting reflects one source of truth, not ours versus yours.
Access & identity
We work within your single sign-on and access policies, requesting only least-privilege access scoped to the work — and handing it back cleanly when an engagement changes.
Honest framing: Naming a platform means we work with it competently and connect to it — it does not imply a formal partnership, reseller status, or certification with that vendor unless we explicitly say so. If your environment uses a system not listed here, tell us; we'll tell you exactly what we can and can't do with it.
An Honest Security Posture — No Badges We Haven't Earned
Serious buyers can tell the difference between real controls and a logo wall. Here's exactly where we stand. We'd rather tell you the truth and earn the engagement than claim a certification we don't hold.
What's in place today
- Isolated per-client infrastructure — no co-mingling of files or data between clients.
- Cloudflare WAF and DDoS protection in front of every site.
- Enforced HTTPS/TLS, security headers, and secure secrets handling.
- Regular backups and monitored uptime with alerting.
Contracts & compliance
- SOC 2 Type I in progress. We are not SOC 2 certified today, and we won't claim to be.
- MSA with defined SLAs for response and turnaround.
- NDA and Data Processing Agreement (DPA) available on request.
- We complete vendor security questionnaires before data is exchanged.
For procurement & security reviewers: We'll complete your vendor security questionnaire, sign an NDA, and put a DPA in place before any data is exchanged. If you require a specific attestation, tell us what you need and we'll tell you precisely where we stand and what we can provide. Read the full detail on our Security & Data Protection page.
Senior Direct, No Junior Hand-Off — Backed by Bench and Systems
A common, fair question from a sophisticated buyer: "If one senior person owns this, what happens when they're unavailable?" Here's the honest answer — and why the model is a strength, not a risk.
Playing coach
A senior operator is in the work with you directly — strategy and execution, no telephone game through account managers. The person who understands your business is the person doing it.
Vetted production network
That senior accountability is backed by a vetted bench of specialists for capacity — so scale and turnaround never depend on a single set of hands, and quality stays under one standard.
Always-on systems
Monitoring, automation, and documented processes run continuously. The program doesn't stall because someone's offline; the systems keep the lights on and the work moving.
The result: you get the directness and accountability of working with a senior principal, with the continuity and capacity people expect from a larger team — documented access, runbooks, and handoff plans included.
Multi-Location Retail, Run as One System
We won't show you a fabricated logo wall. What we can show you is real, relevant work: a multi-location tile & flooring showroom network we unify into one digital system — and the same systems discipline applied to a small business consolidating six tools into one. The architecture and accountability scale to a larger engagement.
Case study: BiTurbo — 6 tools → 1 system
A client running six disconnected tools for site, leads, and follow-up was losing time and visibility in the gaps between them. We replaced the patchwork with one integrated, automated system — fewer moving parts, clearer attribution, and a setup that runs without constant hand-holding. It's a small-business example, but the architecture and the discipline scale.
A note on results: Results vary by market, budget, and starting point — we don't publish numbers we can't stand behind. For the multi-location retail engagement above, engagement details and results are available on request. Additional enterprise and mid-market references are available under NDA; we'll connect you with relevant ones once an NDA is in place.
The Four Systems Inside Every Engagement
An enterprise engagement is built from the same proven systems we run for every client — scoped, integrated, and governed for your scale. Explore each, or talk to us about how they combine.
Lead Generation
Capture systems that turn attention into qualified, attributable inquiries — wired into your CRM.
Explore Lead GenerationAI Automation
Instant response, qualification, and routing — so no inquiry goes cold across locations or after hours.
Explore AI AutomationWebsites & E-commerce
Conversion-first sites and per-location pages, built and maintained to one standard across markets.
Explore WebsitesSEO
Organic and local-map visibility at scale — multi-location SEO managed as one coordinated program.
Explore SEOAll Solutions
See how the systems fit together and which combination addresses your biggest gap first.
View All SolutionsSecurity & Trust
Our full, honest security posture — infrastructure, contracts, and what's in progress.
View SecurityWhere Response & Routing Are Operated
The systems that make sure no inquiry goes cold across locations or after hours — each documented in depth.
AI Lead Qualification
Inbound inquiries qualified and routed automatically, so reps spend time on real opportunities.
Explore QualificationMissed-Call Text-Back
Every unanswered call across locations gets an instant text — no lead lost to the next vendor on Google.
Explore Text-BackAfter-Hours Coverage
Always-on response after hours and across time zones, so inquiries are handled when your team isn't online.
Explore After-HoursBook an Enterprise Scoping Call
Skip the lead quiz. If you're evaluating a multi-location or mid-market engagement, talk directly to a senior operator who can walk through scope, SLAs, integrations, and procurement on a single call — and come back with a procurement-ready outline.
Enterprise Questions, Answered Straight
Let's Scope a Serious Engagement.
Tell us about your locations, your stack, and what your committee needs to see. We'll come back with a procurement-ready scope — SLAs, integrations, and reporting cadence included.