The short version
Every product and plan we sell on smrtlv.io carries the same rule: if it's not working within 30 days of going live, we fix it or you walk. You don't need a special plan or a negotiated contract to get this — it applies by default to everything, one-time setups and monthly plans alike.
What "not working" means
Not working means the thing we built or set up isn't functioning as described on its own product page — the AI receptionist isn't answering calls, the chatbot isn't installed or responding, the missed-call text-back isn't firing, the GBP changes weren't made, the speed fixes didn't ship. It does not mean "I didn't get as many calls as I hoped" — we guarantee the work is done and functioning, not a specific volume of leads, because lead volume also depends on your market, your pricing, and factors outside a single setup fee.
What you get if something's not working
- We fix it first. Tell us what's broken (see "How to claim" below) and we correct it at no additional charge. Most fixes happen within a few business days.
- If we can't fix it, you get a refund. For one-time setup products (Website Speed Tune-Up, GBP Optimization, AI Website Chatbot, Missed-Call Text-Back, AI Visibility Report, Review Engine, Lead Leak Audit), that's the full amount paid. For month-to-month plans (Capture My Leads and above), that's the current month's payment; you can also cancel at any time going forward since there's no contract.
How to claim it
Email [email protected] or call (725) 257-2284 within 30 days of go-live, describe what isn't working, and we'll respond to confirm next steps. No claim form, no "manager approval" runaround.
What's excluded
- Third-party platform outages or policy changes we don't control — e.g., Google suspending a Business Profile for a reason unrelated to our setup, or a carrier blocking SMS delivery. We'll still help you resolve it; it's just not a "we broke it" refund case.
- Lead volume or revenue outcomes. We guarantee the system works as built, not a specific number of calls, bookings, or dollars — those depend on your market and offer, not just the tool.
- Changes you make after delivery that break the setup (e.g., switching phone providers after Missed-Call Text-Back is wired up, without telling us).
- Custom/enterprise engagements priced outside our published SKUs — those carry their own written terms, which take precedence over this page.
Why we do it this way
Most of what we sell is inexpensive enough ($99–$3,999) that a drawn-out dispute process would cost more in time than the product itself. Fix-or-refund is simpler for you and forces us to actually deliver, rather than hide behind fine print.
Questions
If anything here is unclear before you buy, ask first: [email protected].