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Accessibility Statement

Effective: April 22, 2026 Standard: WCAG 2.1 Level AA

Our Commitment

Smart LV (operating as smrtlv.io) is committed to ensuring that our website and the products we build for our clients are accessible to people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard as published by the W3C Web Accessibility Initiative.

Accessibility is not a checkbox. It is ongoing operational discipline. This page describes what we do to keep smrtlv.io accessible and how to report a problem if you encounter one.

Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some content does not yet fully conform to the accessibility standard. We are actively remediating these areas and track progress internally.

Areas currently reviewed and compliant:

  • Keyboard navigation across primary navigation, forms, and CTAs
  • Semantic HTML structure (landmarks, headings, ARIA where appropriate)
  • Text alternatives for meaningful images and logos
  • Color contrast for body copy and primary actions (minimum 4.5:1)
  • Consent banner operable by keyboard and screen reader
  • Form labels and validation messaging
  • Responsive layout operational at 320px to 1920px widths

Areas under active remediation (as of April 22, 2026):

  • Certain third-party widgets (Trustindex reviews, Calendly embeds, Pulse chat) may not fully conform. We are working with those vendors.
  • Legacy blog images without descriptive alt text — ongoing content review.
  • Video content captioning — new policy to require captions on any new video publication.
  • PDF audit reports — new reports are remediated; historical PDFs are provided in accessible HTML on request.

Technical Standards We Apply

  • WCAG 2.1 Level AA — primary target
  • WCAG 2.2 Level AA — transition in progress (target Q4 2026)
  • Section 508 alignment for federal-adjacent work
  • ADA Title III principles applied to all public-facing pages
  • HTML5 semantic markup
  • ARIA 1.2 where native HTML does not suffice

Testing Process

We combine automated and manual testing:

  • Automated: axe-core, WAVE, and Lighthouse are run in our build pipeline.
  • Manual: Keyboard-only navigation, screen reader walkthroughs (VoiceOver on macOS and iOS, NVDA on Windows), and color-contrast spot checks.
  • Frequency: Every deployed change affecting public pages is reviewed before release. Full-site accessibility audit is performed quarterly; the next audit is scheduled for July 2026.

Assistive Technologies Supported

  • Screen readers: VoiceOver, NVDA, JAWS (latest two major versions)
  • Browsers: latest versions of Chrome, Safari, Firefox, and Edge
  • Operating systems: macOS, iOS 16+, Windows 10/11, Android 12+
  • Keyboard-only navigation on all public pages
  • Browser zoom to 200% without content loss

Reporting an Accessibility Issue

If you encounter an accessibility barrier on our website, please let us know. We will investigate and respond within 3 business days and correct or provide a reasonable alternative within 10 business days where feasible.

Contact us by any of these methods:

When reporting, please include:

  • The page URL where you encountered the issue
  • A description of the barrier (what you were trying to do and what happened)
  • Your assistive technology (screen reader, browser, OS) if relevant
  • Your preferred way to be contacted back

Client Website Accessibility

When Smart LV builds or operates a website for a client, we apply WCAG 2.1 AA as the default standard unless a higher standard is contractually required (e.g., government clients under ADA Title II applying WCAG 2.1 AA as the regulatory floor as of 2026-04-24 for populations ≥50,000 and 2027-04-24 for <50,000).

Our client engagements include, where contracted:

  • Baseline accessibility audit before launch
  • Remediation of critical and serious findings before public release
  • Ongoing monitoring reports (Growth+ and Command tiers)
  • Accessibility statement template for the client site
  • Staff training on accessible content authoring

Formal Compliance Framework

Smart LV operates under the following frameworks:

  • ADA Title III — public accommodations
  • Nevada ADA equivalency — state-level consumer protection
  • WCAG 2.1 AA — technical standard

We carry professional liability insurance covering our accessibility work. Details available on request.

Feedback & Continuous Improvement

Accessibility is a moving target. If you have suggestions for how we can improve — beyond reporting a specific issue — we welcome your feedback at [email protected]. We review all feedback quarterly and publish a summary of changes in our next accessibility statement revision.

Document History

  • April 22, 2026 — initial publication