Our Commitment
Smart Glow LLC (DBA SMRTLV, smrtlv.io) is committed to ensuring that our website and the products we build for our clients are accessible to people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard as published by the W3C Web Accessibility Initiative.
Accessibility is not a checkbox. It is ongoing operational discipline. This page describes what we do to keep smrtlv.io accessible and how to report a problem if you encounter one.
Conformance Status
This website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some content does not yet fully conform to the accessibility standard. We are actively remediating these areas and track progress internally.
Areas currently reviewed and compliant:
- Keyboard navigation across primary navigation, forms, and CTAs
- Semantic HTML structure (landmarks, headings, ARIA where appropriate)
- Text alternatives for meaningful images and logos
- Color contrast for body copy and primary actions (minimum 4.5:1)
- Consent banner operable by keyboard and screen reader
- Form labels and validation messaging
- Responsive layout operational at 320px to 1920px widths
Areas we know need work (as of October 2, 2026):
- Certain third-party widgets (Trustindex reviews, Calendly embeds, Pulse chat) may not fully conform. The cookie banner offers Accept All and Reject buttons that work by keyboard; if a third-party widget is a barrier, email us and we will help another way.
- Legacy blog images without descriptive alt text — ongoing content review.
- Video content captioning — new policy to require captions on any new video publication.
- PDF audit reports — new reports are remediated; historical PDFs are provided in accessible HTML on request.
Technical Standards We Apply
- WCAG 2.1 Level AA — primary target
- WCAG 2.2 Level AA — we are moving toward it; we have not yet reviewed the site against it
- HTML5 semantic markup
- ARIA 1.2 where native HTML does not suffice
Testing Process
We combine automated and manual testing:
- Automated: we use automated checkers such as axe-core, WAVE and Lighthouse on key pages.
- Manual: Keyboard-only navigation, screen reader walkthroughs (VoiceOver on macOS and iOS, NVDA on Windows), and color-contrast spot checks.
- Frequency: We check changes to key pages before release. We have not had an independent third-party accessibility audit of this site.
Assistive Technologies Supported
- Screen readers we test with: VoiceOver and NVDA
- Browsers: latest versions of Chrome, Safari, Firefox, and Edge
- Operating systems: macOS, iOS 16+, Windows 10/11, Android 12+
- Keyboard-only navigation on all public pages
- Browser zoom to 200% without content loss
Reporting an Accessibility Issue
If you encounter an accessibility barrier on our website, please let us know. We will investigate and respond within 3 business days and correct or provide a reasonable alternative within 10 business days where feasible.
Contact us by any of these methods:
- Email: [email protected] (put “Accessibility” in the subject line)
- Phone: (725) 257-2284
- Mail: Smart Glow LLC (DBA SMRTLV), 6130 West Flamingo Road, Unit #3120, Las Vegas, NV 89103
When reporting, please include:
- The page URL where you encountered the issue
- A description of the barrier (what you were trying to do and what happened)
- Your assistive technology (screen reader, browser, OS) if relevant
- Your preferred way to be contacted back
Client Website Accessibility
When we build or operate a website for a client, we apply WCAG 2.1 AA as the default standard unless a higher standard is contractually required (e.g., government clients under ADA Title II applying WCAG 2.1 AA as the regulatory floor as of 2026-04-24 for populations ≥50,000 and 2027-04-24 for <50,000).
Our client engagements include, where contracted:
- Baseline accessibility audit before launch
- Remediation of critical and serious findings before public release
- Ongoing accessibility checks, if included in your plan
- Accessibility statement template for the client site
Legal Framework
We aim to meet WCAG 2.1 AA, the technical standard commonly used to assess obligations under the Americans with Disabilities Act. This statement is not legal advice and is not a certification of compliance. If your organization has a specific legal requirement, tell us before work starts.
Feedback & Continuous Improvement
Accessibility is a moving target. If you have suggestions for how we can improve — beyond reporting a specific issue — we welcome your feedback at [email protected]. We read all feedback and update this statement when something changes.
Document History
- October 2, 2026 — corrected contact details and removed claims we could not support.
- April 22, 2026 — initial publication.