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Terms of Service

Please read these terms carefully before using our services.

Last updated: June 23, 2026

1. Acceptance of Terms

By accessing or using the Smart LV website (smrtlv.io) and our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Smart LV provides digital marketing, SEO, web design, social media management, IT support, and related consulting services. The specific scope, deliverables, and pricing of services will be outlined in individual proposals or agreements.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. You may not:

  • Use the website in any way that could damage, disable, or impair it
  • Attempt to gain unauthorized access to any part of the website
  • Use automated systems or software to extract data from the website
  • Transmit any harmful code, viruses, or malicious content

4. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Smart LV or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

5. Client Engagements

For all paid services:

  • A formal proposal or statement of work will be provided before work begins
  • Payment terms are as specified in the individual agreement
  • Either party may terminate an engagement with 30 days written notice, unless otherwise specified
  • All work product created specifically for the client becomes the client's property upon full payment

5A. Refund Policy — 30-Day Money-Back Guarantee

We stand behind our work with a 30-Day Money-Back Guarantee on new monthly engagements. This guarantee is offered on the following terms, which define and limit its scope:

  • What it covers. The guarantee applies only to the first 30 days of a new monthly service engagement and covers a refund of the first month’s management/service fee only. It does not cover any subsequent months.
  • Setup and onboarding fees are non-refundable. One-time setup, onboarding, and build fees cover work that has already been performed and delivered (strategy, configuration, website build, account setup, and related labor) and are not eligible for refund under this guarantee.
  • Third-party and pass-through costs are excluded. Amounts paid to or through third parties — including advertising spend, domain registrations, software or platform licenses, and payment-processing fees — are never refundable, as those funds are paid out to third parties on your behalf.
  • Client cooperation is required. To be eligible, you must have provided, in a timely manner, the access, credentials, assets, content, approvals, and reasonable cooperation we need to perform the services. A request will not qualify where onboarding or delivery was delayed or prevented by the client’s failure to provide what was reasonably requested.
  • One time per client. The guarantee may be used only once per client and is not available on any renewed, reinstated, or repeat engagement.
  • How to request. Submit your request in writing to [email protected] within the 30-day window. Requests received after the window has closed are not eligible. Approved refunds of the eligible amount are processed within approximately 10 business days to the original payment method.
  • Scope limitation. This guarantee applies to standard monthly service tiers only. It does not apply to custom, Enterprise, or one-off project work unless that money-back guarantee is expressly stated in the applicable statement of work (SOW) or proposal.

Except as expressly provided in this section or in a signed agreement, all fees are non-refundable. This Refund Policy is part of, and is governed by, these Terms of Service.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of an engagement. This obligation survives the termination of any agreement between the parties.

7. Limitation of Liability

To the fullest extent permitted by law, Smart LV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Visiting these links is at your own risk.

10. Indemnification

You agree to indemnify and hold Smart LV harmless from any claims, damages, losses, or expenses arising out of your violation of these Terms of Service or your use of our website.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions.

12. SMS / Text Messaging Program

Smart LV (SMRTLV) operates a text-messaging program for customers who request it. By verbally agreeing to receive a text during a phone call to our business line at (725) 257-2284, and providing or confirming your mobile number, you consent to receive transactional text messages from us — such as a requested website-audit link, a booking link, appointment confirmations, and reminders.

  • Program: SMRTLV customer follow-ups and appointment notifications.
  • Message frequency: Varies — messages are sent only in response to your request or appointment activity.
  • Cost: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: Reply STOP at any time to unsubscribe. You will receive a single confirmation and no further messages.
  • Help: Reply HELP for assistance, or contact us at [email protected] or (725) 257-2284.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Privacy: Mobile information will never be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after changes constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: