Terms of Service

Please read these terms carefully before using our services.

Last updated: October 6, 2026

1. Acceptance of Terms

These Terms are between you and Smart Glow LLC (DBA SMRTLV, “SMRTLV,” “we,” “us”), a Nevada-based company at 6130 West Flamingo Road, Unit #3120, Las Vegas, NV 89103. By accessing or using the SMRTLV website (smrtlv.io) and our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

SMRTLV provides digital marketing, SEO, web design, social media management, IT support, and related consulting services. The specific scope, deliverables, and pricing of services will be outlined in individual proposals or agreements.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. You may not:

  • Use the website in any way that could damage, disable, or impair it
  • Attempt to gain unauthorized access to any part of the website
  • Use automated systems or software to extract data from the website
  • Transmit any harmful code, viruses, or malicious content

4. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of SMRTLV or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

5. Client Engagements

For all paid services:

  • A formal proposal or statement of work will be provided before work begins
  • Payment terms are as specified in the individual agreement
  • Our standard monthly services are month-to-month and can be cancelled at any time before your next billing date, with no notice period — see “Online Subscriptions & Auto-Renewal” below. Enterprise and custom statements of work may require written notice, which will be stated in that agreement. Either party may otherwise terminate for material breach.
  • All work product created specifically for the client becomes the client's property upon full payment

5A. Cancellation, Termination & Refund Policy

This is the same rule as on our Cancellation & Refund Policy page. If the two ever differ, this section controls.

  • Cancellation. Monthly services are month-to-month with no minimum term and no cancellation fee. You may cancel at any time by email to [email protected] from the address on your account, or through your client account. Cancelling before your next billing date stops all further charges. We confirm the end date within one business day.
  • First month: unused days are refunded. If you cancel within the first 30 days, we refund the unused portion of the first month’s service fee for that service, calculated daily. A day that has started counts as used. Day 1 is the billing start date stated on the invoice or agreement or, if none is stated, the date of payment. Where a service cannot begin until a third party approves it (for example carrier approval), the days before approval are not counted as used.
  • Later months. After the first month, the period already paid for is non-refundable, including when you cancel part-way through it. The service continues until the end of the paid period, and you are not charged again.
  • One-time setup and build fees are fixed-price work that begins on acceptance and are non-refundable in all cases. If delivered work misses the scope agreed in writing, we correct it at no extra charge.
  • Other non-refundable amounts. Ad spend, carrier and messaging fees, domain registrations, software or platform licenses, and payment-processing fees are paid to third parties on your behalf and are never refundable. Out-of-scope work and time lost waiting for access, content or approvals that you owe us are also not refundable.
  • Termination by us. We may suspend or terminate a service on written notice (or immediately where notice is not practical) for non-payment after reminders, material breach of these Terms, unlawful or abusive use (including spam or misuse of messaging), or a request that we cannot lawfully perform. If we terminate without cause, we refund the unused portion of the period already paid for.
  • Effect of termination. Issued invoices for delivered work remain payable. Accounts and assets that belong to you stay yours, and we hand over what we hold on your behalf on written request once nothing is overdue. Services that run on our platforms stop on the end date.
  • Disputes and chargebacks. Please contact us first. We may suspend a service while a payment is disputed and will provide the payment processor with the agreement, invoices and delivery records.
  • Refund mechanics. Approved refunds are returned to the original payment method, usually within about 10 business days. Payment-processing fees we incurred are not refunded.
  • Custom and enterprise work. Custom, Enterprise and one-off project work is governed by the notice, termination and payment terms in its own proposal or statement of work, which control if they differ from this section.

Example: a $1,100 first month cancelled on day 4 retains 4/30 of the fee ($146.67) and refunds $953.33. A separate setup fee is not refunded. We guarantee that the service works as described, not a specific number of calls, leads or sales. Except as stated in this section or in a signed agreement, fees are non-refundable.

5A-1. Acceptance of These Policies

The policies on this page and on our Cancellation & Refund Policy, Privacy and Cookies pages apply to every purchase and engagement. By paying an invoice or checkout, signing or accepting a proposal, estimate or agreement, or starting to use a service, you confirm that you have read and agree to them, including the cancellation, setup-fee and refund rules in section 5A. A signed agreement or statement of work may add to or replace specific terms, and where it does, it controls. We may update these policies; changes apply to purchases made after the update date shown above, and existing paid periods stay under the terms in force when you paid.

5B. Online Subscriptions & Auto-Renewal

Monthly services purchased online renew automatically. By starting one you agree to the following:

  • Recurring billing. Your subscription renews automatically each month at the rate shown at checkout, charged to your payment method until you cancel. The amount and monthly frequency are shown before you pay. Card payments are processed by Stripe; we never see or store your full card number.
  • Cancel anytime. Services are month-to-month. Cancel before your next billing date and you are not charged again; you keep the service until the end of the period you already paid for. First-month refunds, setup fees and termination are covered in section 5A. To cancel, email [email protected] or use your client account, and we will process it promptly.
  • Setup fees. Where a service has a one-time setup or build fee, it is shown before you pay and is treated as described in section 5A.
  • Price changes. We give you advance notice before any change to your recurring rate, and you may cancel before it takes effect.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of an engagement. This obligation survives the termination of any agreement between the parties.

7. Limitation of Liability

To the fullest extent permitted by law, SMRTLV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Visiting these links is at your own risk.

10. Indemnification

You agree to indemnify and hold SMRTLV harmless from any claims, damages, losses, or expenses arising out of your violation of these Terms of Service or your use of our website.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions.

12. SMS / Text Messaging Program

SMRTLV (SMRTLV) operates a text-messaging program for customers who request it. By verbally agreeing to receive a text during a phone call to our business line at (725) 257-2284, and providing or confirming your mobile number, you consent to receive transactional text messages from us — such as a requested website-audit link, a booking link, appointment confirmations, and reminders.

  • Program: SMRTLV customer follow-ups and appointment notifications.
  • Missed-call text-back for our clients: when you call a business that uses our text-back service and the call is missed, we may send you one text message on that business’s behalf, for example to ask how they can help. Reply STOP to opt out of further messages.
  • Message frequency: Varies — messages are sent only in response to your request or appointment activity.
  • Cost: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: Reply STOP at any time to unsubscribe. You will receive a single confirmation and no further messages.
  • Help: Reply HELP for assistance, or contact us at [email protected] or (725) 257-2284.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Privacy: Mobile information will never be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after changes constitutes acceptance of the updated terms.

14. Security and Privacy

See our Privacy Policy, Cookies page and Security page for how we handle information and how to report a security concern.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Website: Contact Page
  • Mailing address: Smart Glow LLC (DBA SMRTLV), 6130 West Flamingo Road, Unit #3120, Las Vegas, NV 89103