Terms of Service

Last updated: October 10, 2026

1. Acceptance of Terms

These Terms are between you and Smart Glow LLC (DBA SMRTLV, “SMRTLV,” “we,” “us”), a Nevada-based company at 6130 West Flamingo Road, Unit #3120, Las Vegas, NV 89103. By accessing or using the SMRTLV website (smrtlv.io) and our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

SMRTLV provides digital marketing, SEO, web design, social media management, IT support, and related consulting services. The specific scope, deliverables, and pricing of services will be outlined in individual proposals or agreements.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. You may not:

• Use the website in any way that could damage, disable, or impair it
• Attempt to gain unauthorized access to any part of the website
• Use automated systems or software to extract data from the website
• Transmit any harmful code, viruses, or malicious content

4. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of SMRTLV or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

5. Client Engagements

For all paid services:

• The scope of each engagement is set in a proposal, statement of work, or the order you place and pay for online (for example a selection made in our proposal calculator or checkout). The services, prices and billing dates shown at that point are your “Service Order”, and it is governed by these Terms
• Payment terms are as specified in the individual agreement
• Our standard monthly services are month-to-month and can be cancelled at any time before your next billing date, with no notice period — see “Online Subscriptions & Auto-Renewal” below. Enterprise and custom statements of work may require written notice, which will be stated in that agreement. Either party may otherwise terminate for material breach.
• All work product created specifically for the client becomes the client's property upon full payment

5A. Cancellation, Termination & Refund Policy

This is the same rule as on our Cancellation & Refund Policy page. If the two ever differ, this section controls.

• Cancellation. Monthly services are month-to-month with no minimum term and no cancellation fee. You may cancel at any time by email to [email protected] from the address on your account, or through your client account. Cancelling before your next billing date stops all further charges. We confirm the end date within one business day.
• First month: unused days are refunded. If you cancel within the first 30 days, we refund the unused portion of the first month’s service fee for that service, calculated daily. A day that has started counts as used. Day 1 is the billing start date stated on the invoice or agreement or, if none is stated, the date of payment. Where a service cannot begin until a third party approves it (for example carrier approval), the days before approval are not counted as used.
• Later months. After the first month, the period already paid for is non-refundable, including when you cancel part-way through it. The service continues until the end of the paid period, and you are not charged again.
• One-time setup and build fees are fixed-price work that begins on acceptance and are non-refundable in all cases. If delivered work misses the scope agreed in writing, we correct it at no extra charge.
• Other non-refundable amounts. Ad spend, carrier and messaging fees, domain registrations, software or platform licenses, and payment-processing fees are paid to third parties on your behalf and are never refundable. Out-of-scope work and time lost waiting for access, content or approvals that you owe us are also not refundable.
• Termination by us. We may suspend or terminate a service on written notice (or immediately where notice is not practical) for non-payment after reminders, material breach of these Terms, unlawful or abusive use (including spam or misuse of messaging), or a request that we cannot lawfully perform. If we terminate without cause, we refund the unused portion of the period already paid for.
• Effect of termination. Issued invoices for delivered work remain payable. Accounts and assets that belong to you stay yours, and we hand over what we hold on your behalf on written request once nothing is overdue. Services that run on our platforms stop on the end date.
• Disputes and chargebacks. Please contact us first. We may suspend a service while a payment is disputed and will provide the payment processor with the agreement, invoices and delivery records.
• Refund mechanics. Approved refunds are returned to the original payment method, usually within about 10 business days. Payment-processing fees we incurred are not refunded.
• Custom and enterprise work. Custom, Enterprise and one-off project work is governed by the notice, termination and payment terms in its own proposal or statement of work, which control if they differ from this section.

Example: a $1,100 first month cancelled on day 4 retains 4/30 of the fee ($146.67) and refunds $953.33. A separate setup fee is not refunded. We guarantee that the service works as described, not a specific number of calls, leads or sales. Except as stated in this section or in a signed agreement, fees are non-refundable.

5A-1. Acceptance of These Policies

The policies on this page and on our Cancellation & Refund Policy, Privacy and Cookies pages apply to every purchase and engagement. By paying an invoice or checkout, signing or accepting a proposal, estimate or agreement, or starting to use a service, you confirm that you have read and agree to them, including the cancellation, setup-fee and refund rules in section 5A. A signed agreement or statement of work may add to or replace specific terms, and where it does, it controls. The version in force on the date you accept applies to that purchase, and we keep a record of it (see section 14). We may update these policies; changes to client-engagement terms apply to purchases made after the update date shown above, and existing paid periods stay under the terms in force when you paid. A signed agreement may confirm that a specific version applies.

5C. Client Responsibilities, Licensing & Third-Party Approvals

• Your business and licenses. You are solely responsible for your business being lawfully organized and permitted to offer what we promote. That includes entity registration, state, county and city business licenses, professional or regulatory licenses, permits and insurance, and the accuracy, lawfulness and substantiation of everything you ask us to advertise or publish.
• Your confirmation. By placing an order you confirm that you hold, or will hold before anything is published or launched, every registration, license and permit your business needs, and that you will give us proof on request. We do not give legal or regulatory advice and do not verify your compliance.
• Third-party approvals. Platforms such as Google, Meta, directories and carriers decide on verification, listings, ad approval and timing, and often require your documents or registrations. We do not control them and do not guarantee approval, ranking or timing.
• Suspension and termination. We may suspend or end the affected services on written notice, without liability, if you do not supply requested documents or access within 14 days, you decline a required verification or registration, or we reasonably believe that continuing would promote an unlicensed or unlawful activity or break a platform’s rules. This is termination for cause: setup fees stay non-refundable, and any other refund follows section 5A.
• Business use. You confirm that you order for business purposes and not for personal, family or household use.

5B. Online Subscriptions & Auto-Renewal

Monthly services purchased online renew automatically. By starting one you agree to the following:

• Recurring billing. Your subscription renews automatically each month at the rate shown at checkout, charged to your payment method until you cancel. The amount and monthly frequency are shown before you pay. Card payments are processed by Stripe; we never see or store your full card number.
• Cancel anytime. Services are month-to-month. Cancel before your next billing date and you are not charged again; you keep the service until the end of the period you already paid for. First-month refunds, setup fees and termination are covered in section 5A. To cancel, email [email protected] or use your client account, and we will process it promptly.
• Setup fees. Where a service has a one-time setup or build fee, it is shown before you pay and is treated as described in section 5A.
• Price changes. We give you advance notice before any change to your recurring rate, and you may cancel before it takes effect.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of an engagement. This obligation survives the termination of any agreement between the parties.

7. Limitation of Liability

To the fullest extent permitted by law, SMRTLV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Visiting these links is at your own risk.

10. Indemnification

You agree to indemnify and hold SMRTLV harmless from third-party claims, damages, losses and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your use of our website, your business operations, licensing or regulatory status, the products or services you offer, or content, materials and instructions you provide or approve for us to publish. This does not apply to the extent a claim is caused by our gross negligence or willful misconduct.

11. Governing Law & Disputes

These terms shall be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law provisions.

• Venue. The state and federal courts located in Clark County, Nevada have exclusive jurisdiction over any dispute about these Terms or our services, and you consent to them.
• Notice first. Before you start a claim or dispute a payment with a bank or card issuer, send a written description to [email protected] and allow 15 days to resolve it. If a payment is disputed without this step, you remain responsible for the amount owed under your Service Order and these Terms, and for our reasonable costs of responding.
• Costs. In any action to enforce these Terms, the prevailing party recovers its reasonable attorneys’ fees and costs.
• Your rights. Nothing in these Terms limits any right that cannot be waived by law, or your right to contact a government agency.

12. SMS / Text Messaging Program

SMRTLV operates a text-messaging program for people who request it. How you opt in: on our contact form at smrtlv.io/contact you enter your mobile number and check the separate, unchecked box that reads “I agree to receive text messages from SMRTLV about my request (replies, links, appointment updates). Message and data rates may apply, message frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.” We text you only after you check that box. We send transactional messages only, such as a requested website-audit link, a booking link, appointment confirmations, reminders, and replies to your request.

• Program: SMRTLV customer follow-ups and appointment notifications.
• Missed-call text-back for our clients: when you call a business that uses our text-back service and the call is missed, we may send you one text message on that business’s behalf, for example to ask how they can help. Reply STOP to opt out of further messages.
• Message frequency: Varies — messages are sent only in response to your request or appointment activity.
• Cost: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: Reply STOP at any time to unsubscribe. You will receive a single confirmation and no further messages.
• Help: Reply HELP for assistance, or contact us at [email protected] or (725) 257-2284.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: Mobile information will never be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

13. Changes to Terms

We may modify these terms at any time. Changes to the website-use terms are effective on posting, and continued use of the website means you accept them. Changes to client-engagement terms (sections 5 to 5C and 7 to 11) apply only as stated in section 5A-1, except that a change required by law or by a platform’s rules, or one that does not reduce your rights, may apply to existing engagements on notice to you. For active clients we notify you by email when the client-engagement terms change and ask you to confirm the new version online. Your services continue while you review. The new version applies to your engagement from the first renewal at least 30 days after our notice, whether or not you have confirmed it; if you do not agree, you may cancel before that renewal as described in section 5A. We keep a record of each confirmation (section 14).

14. Electronic Acceptance & Records

You agree to do business with us electronically. Ticking an acceptance box, paying at checkout, or clicking to sign is your electronic signature and has the same effect as a handwritten one under the Nevada Uniform Electronic Transactions Act and the federal E-SIGN Act. We keep a record of each acceptance (date and time, terms version, the text shown, and technical data such as a hashed IP address and browser), and checkout, payment, email and server records may be used as evidence of what you accepted.

15. Security and Privacy

See our Privacy Policy, Cookies page and Security page for how we handle information and how to report a security concern.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: Contact Page
• Mailing address: Smart Glow LLC (DBA SMRTLV), 6130 West Flamingo Road, Unit #3120, Las Vegas, NV 89103