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Case Study · Auto Repair · Las Vegas

BiTurbo Auto Repair Replaced 6 Tools With One System

A Las Vegas European and domestic repair shop was paying for six disconnected tools and losing calls. We replaced them with one connected system, run by one point of contact.

36 leads captured 10 warm service inquiries 33 days May 27 – Jun 29, 2026
6→1tools to system
BiTurbo Auto Repair live-site screenshot
BiTurbo Auto Repair
biturboauto.com
The Challenge

Six Disconnected Tools, None of Them Sharing

The shop ran on roughly six separate tools that each did one job and shared nothing with the others.

1

An outdated website

It captured few online leads.

2

Phone and voicemail

Calls went to voicemail when the team was busy or closed.

3

Phone-only booking

Appointments could be taken only by phone, during business hours.

4

A spreadsheet customer list

No other tool could see it.

5

Manual text and email follow-up

Done by hand, when someone remembered.

6

Scattered reviews and listings

Managed ad hoc across separate logins.

Six tools, six logins — and nothing shared between them.
The Solution

One Connected System, One Point of Contact

We did not add a seventh tool. We replaced the six with one connected system.

Outdated website
Phone / voicemail
Phone-only booking
Spreadsheet customer list
Manual follow-up
Scattered reviews & listings
One SMRTLV System

Everything, connected

  • A new website, fast and mobile-first
  • A phone line set up to be answered around the clock, with missed-call text-back
  • Online booking and an appointment form
  • Leads and customer records in one place
  • Automated follow-up
  • Reviews and listings managed from one view

Setting up text-back requires carrier approval first, so a new service does not go live on day one.

What We Built

The Proof Is the Build Itself

The new site is live and public, so you can open it. It has pages for what drivers search, not only for the shop’s name. The site’s sitemap listed 191 pages when we counted on September 3, 2026.

191pages in the sitemap (counted Sep 3, 2026)
36leads captured, May 27 – Jun 29, 2026
10warm service inquiries
33days measured

Pages for what drivers search

  • Services with prices — a page for each service the shop offers.
  • Brand pages — for the makes the shop works on.
  • Neighborhood pages — for the areas it serves.
  • Problem pages — for common issues such as a check-engine light.

Built to be found and to convert

  • Search markup — structured data so search engines understand the business.
  • Booking built in — a clear path to call, book or message from any page.
  • Tracking — of calls, emails and form submissions, with cookie consent handled.
  • Owner dashboard — where the lead counts above are shown.
Built To Last

A real site, not a page-builder template

The site is hand-built to load fast and to be read by search engines. It is the same kind of front-end build we ship for every client.

Fast, mobile-first Structured data Single sitemap Tracking with consent Booking form to the shop’s inbox
The Result We Can Show · Dated & Permissioned

What the Dashboard Counted

These figures come from BiTurbo’s own owner dashboard. We did not adjust the counts.

36
Leads captured
Lead events captured by the system, May 27 to June 29, 2026.
10
Warm service inquiries
Of the 36. Most requested jobs: engine work (5), transmission (2), oil change (2).
33
Days measured
May 27 to June 29, 2026.
SourceBiTurbo’s own owner dashboard in our platform.
PermissionShared with BiTurbo’s permission. Customer names, phone numbers and emails are masked.
What this does not showIt is a count of captured leads. It is not revenue, booked jobs or a before-and-after comparison, and your results will differ.

Earlier versions of this page quoted owner-reported estimates such as lower software cost and more leads. We removed them because we cannot show how they were measured or dated. How we handle numbers: how we measure.

Before & After

From Patchwork to One Front Door

Same shop, same mechanics, a different way of catching and keeping customers.

Before

Six tools, nothing shared

  • An outdated website that captured few online leads
  • Calls to voicemail when the team was busy or closed
  • Booking only by phone, during business hours
  • Follow-up done by hand
  • Six tools, six logins, nothing connected
After

One connected system

  • A phone line set up to be answered around the clock, with missed-call text-back
  • A new site with a clear path to call, book or message
  • Online booking and an appointment form
  • Automated follow-up
  • One place for leads and customer records
Owner dashboard · May 27 – Jun 29, 2026
36
leads captured
Warm service inquiries10Engine work5Transmission2Oil change2

36 leads in 33 days, counted by the shop’s own dashboard.

Source — BiTurbo’s owner dashboard. Shared with permission, customer details masked. A count of captured leads, not revenue.
How It Came Together

From Patchwork to One Front Door, Step by Step

The order the pieces were built in, from the foundation up.

1

A new website

Fast and mobile-first, with a clear path to call, book or message from any page.

2

Pages for every search

Services, brands, neighborhoods and common problems, so the shop turns up for what drivers type.

3

Search-ready groundwork

Structured data, a sitemap and tracking with cookie consent handled.

4

Phone and booking

A phone line set up to be answered around the clock, missed-call text-back (after carrier approval) and online booking.

5

Leads and follow-up

One place for leads and customer records, with automated follow-up and reviews managed from one view.

What’s In the System

One Stack That Does the Work

Each piece used to be a separate tool. Now they work together.

A new website

Fast and mobile-first, with a path to call, book or message from any page.

Phone and text

The line is set up to be answered around the clock, and a missed call triggers a text back.

Online booking

An appointment form that lands in the shop’s inbox.

Leads and records

One place for leads and customer records.

Automated follow-up

Text and email follow-up that no longer depends on someone remembering.

Reviews and listings

Managed from one view.

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